Job Description

Job Description

Job Description

Description:

As the face of Hydration Room, Wellness Coordinators are dedicated patient advocates who deliver warm, elevated service, ensuring every client feels genuinely welcomed, cared for, and supported throughout their wellness journey.

Our Wellness Coordinators will have the pleasure of welcoming our patients and being their primary clinic contact during their wellness visit. Responsibilities include check-in, validating patient paperwork, answering questions, providing beverages and snacks, assisting the RN, scheduling future patient visits, and processing payments. Coordinators also thoughtfully guide patients by sharing knowledge about our wellness treatments and membership options, helping them choose the best solutions to support their ongoing health goals.

Wellness Coordinators are passionate about living and bringing our MISSION to life: Hydration Room delivers compassionate care through medically guided IV and injection therapies to support patient health and wellness.

  Welcome to your healthy place.

Schedule: This is a full-time position. You will work 4-5 shifts per week, and work at least 1 weekend shift per week.

Schedule: This is a part-time position. You will work 2-3 shifts per week, and work at least 1 weekend shift per week.

Pay: $23.00 base hourly rate + tips (average of $1 - $4 per hour!)

Locations You’ll Cover: Monrovia, Pasadena and Los Feliz.

Why Hydration Room?

• Competitive hourly pay plus tips (average of $2-$4 per hour)
• A fun, growing workplace where you can promote health and wellness in your community!
• Career development opportunities
• Free IV/Injection perks program
• Paid time off for full time employees
• Participation in a 401k program for full time and part time employees
• Flexible scheduling
• Medical, dental, vision, paid life insurance, and voluntary benefits are available for all full time employees

Clinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.

If you’re passionate about health, wellness, and delivering high-end customer service , this is your chance to be part of something bigger. Apply today to join Hydration Room as a Wellness Coordinator!

Core Role Responsibilities:

• Maintain compassion and kindness for all patients, embodying a customer-obsessed approach to leave a positive, lasting impression.
• Maintain client confidentiality and dignity at all times.
• Partner with and support the RN in providing care to patients in a fast-paced environment, maintaining clear, proactive communication across clinical staff.
• Assist the RN in opening and/or closing the clinic each day.
• Perform basic administrative, clerical, and technical tasks to coordinate patient care with high attention to detail and accuracy.
• Manage phones, including answering calls, returning missed calls from off hours, and documenting calls in a timely manner as needed.
• Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts.
• Learn and have a basic understanding of provided treatments to answer patient questions and share relevant options.
• Promote service packages and memberships through patient education during checkout, driving rebooking rates and membership conversion goals.
• Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols.
• De-escalate patient frustration or wait-time concerns with calm, empathetic, and professional communication.
• Assist in the training of new staff members.
• Notify the Support Center of any facility issues that need addressing.
• Perform other clinic duties as required or assigned by clinic management, the RN, or physician.
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines.

• 2+ years of experience in a high-volume patient or customer service environment (e.g., medical reception, spa/wellness concierge, boutique fitness sales, guest services).
• Proven ability to work collaboratively in a fast-paced environment and multitask effectively under pressure.
• Excellent organization, attention to details and time management.
• Strong educational sales aptitude with comfort discussing pricing, value, and memberships.
• Team members must be available to work one of two scheduled shifts: either a morning/afternoon shift or an afternoon/evening shift, within the hours of 8:00 AM to 8:00 PM.
• Availability to work a minimum of one weekend shift per week.
• Commitment to work at primary home clinic and secondary clinics.
• High school diploma or equivalent required.

Physical Requirements:

• Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer.
• Ability to stand for prolonged periods of time if needed.
• Must be able to traverse the entire facility.
• Must be able to lift up to 15 pounds at times.

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

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