Job Description

Job Description

Job Description

Company Overview:

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

This is a 6-month contract position with one of Arctiq's clients. It is on-site in Alpharetta, GA. 

Position Overview:

We are seeking a highly skilled Network Security Engineer to support and manage global physical security and infrastructure operations. This role is responsible for deploying, maintaining, and supporting enterprise security systems, access control platforms, surveillance technologies, and supporting infrastructure across a distributed global environment. The ideal candidate will have extensive hands-on experience with cloud-based security platforms, smart-hands support, access control systems, video surveillance solutions, and infrastructure hardware. This position is security-focused, with networking knowledge serving as a supporting competency.

This is an onsite role (5 days/week) with participation in an on-call support rotation required, supporting global operations across multiple time zones (8am–5pm core hours). Occasional travel to support installations and operational initiatives may be required.

Responsibilities:

• Administer and support global physical security systems and operations
• Deploy, configure, and maintain enterprise access control platforms including Verkada, Avigilon, and Openpath
• Manage and troubleshoot camera systems, access control hardware, and monitoring solutions
• Configure and support wired access control panels and associated infrastructure
• Monitor security events and ensure operational health of physical security platforms globally
• Perform firmware updates, patching, and lifecycle management of security devices

• Monitor the health, availability, and performance of global physical security and infrastructure systems
• Proactively monitor enterprise security platforms, servers, storage systems, network connectivity, and associated cloud services
• Investigate and resolve alerts, outages, and performance degradation across global environments
• Perform firmware upgrades, software updates, and security patching for cameras, access control systems, servers, and supporting infrastructure
• Maintain operational dashboards and monitoring tools to ensure continuous visibility of security and infrastructure assets worldwide
• Coordinate incident response activities related to security systems, storage platforms, server infrastructure, and connectivity disruptions

• Provide smart-hands support for servers, network equipment, access control systems, surveillance devices, PCs/desktop hardware, and infrastructure management tools
• Deploy new hardware and perform rack-and-stack activities
• Configure, install, and commission security and infrastructure equipment using standardized deployment procedures
• Coordinate hardware replacements, upgrades, and equipment refresh activities
• Support remote sites and assist local teams with physical installations and troubleshooting

• Manage cloud-based security platforms and associated integrations
• Support hardware and software components of security ecosystems
• Ensure security systems maintain operational availability and compliance requirements
• Develop and maintain documentation, standard operating procedures, and asset inventories

• Participate in an on-call rotation providing after-hours support
• Respond to outages involving security systems, camera platforms, access control services, and connectivity-related incidents
• Troubleshoot loss-of-connectivity events and coordinate restoration efforts
• Escalate and coordinate with vendors and internal infrastructure teams as required

Qualifications:

• 8+ years of experience in physical security technology, infrastructure operations, or network/security engineering
• Hands-on experience supporting Verkada, Avigilon, Openpath, enterprise camera systems, and access control platforms
• Experience deploying and maintaining cloud-based security solutions
• Strong troubleshooting skills across hardware, software, and connectivity issues
• Experience with cabling, wiring, access panels, surveillance equipment, and supporting infrastructure
• Understanding of networking fundamentals including TCP/IP, switching, routing, VLANs, and remote connectivity
• Experience supporting servers, storage systems, and enterprise infrastructure environments
• Ability to travel occasionally to support installations and operational initiatives

• Experience supporting global security operations centers (SOC) or enterprise security programs
• Familiarity with enterprise monitoring and infrastructure management tools
• Experience managing firmware, software upgrades, and device lifecycle planning
• Security industry certifications or vendor certifications related to access control or video surveillance systems
• Knowledge of physical security best practices and operational risk management

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.

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